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  1. OpenAM
  2. OPENAM-1392

Password reset service does not work when using DBCS languages

    Details

    • Type: Bug
    • Status: Resolved
    • Priority: Major
    • Resolution: Fixed
    • Affects Version/s: 10.0.0
    • Fix Version/s: 10.1.0-Xpress
    • Component/s: console
    • Labels:
      None
    • Environment:
      OpenAM 10.0.0 running in Tomcat 6.0 (Windows/Linux)
    • Sprint:
      Sprint 3

      Description

      Password reset service does not work when using DBCS(double-byte character set) languages.

      (1) Enable password reset service by amAdmin
      (2) Enduser logs in OpenAM
      (3) Click "Edit" link of "Password Reset Options"
      (4) Input following values and click "save"
      Question: 好きなレストランは?(What is your favorite restaurant? in Japanese)
      Answer : デニーズ (Denny's restaurant in Japanese)
      (5) Go to password reset service
      http://portal.example.co.jp:8080/openam/ui/PWResetUserValidation
      (6) Input User ID and click "next"
      (7) Input "デニーズ" and click "ok"

      -> An error is occurred and the input value "デニーズ" is garbled.
      The error message is "Incorrect answer entered.".

      Also this problem occurs when using Chinese and Korean.

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              • Assignee:
                kohei kohei
                Reporter:
                kohei kohei
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                Dates

                • Created:
                  Updated:
                  Resolved: