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  1. OpenAM
  2. OPENAM-14862

Need a warning about Configuring CTS in Admin Console

    Details

    • Sprint:
      AM 2019.7 - Lighthouse
    • Story Points:
      0.5
    • Needs backport:
      No
    • Support Ticket IDs:
    • Needs QA verification:
      No
    • Functional tests:
      No
    • Are the reproduction steps defined?:
      No (add reasons in the comment)

      Description

      Bug description

      https://backstage.forgerock.com/docs/am/6.5/install-guide/#cts-openam-gui

      This section needs a strong warning, that if you configure this incorrectly, you will be unable to access the AM console. 

      How to reproduce the issue

      https://backstage.forgerock.com/docs/am/6.5/install-guide/#cts-openam-gui

      1. It should be assumed but we need to warn that If using LDAPS to configure Certificates, The certificate must match the hostname
      2. Bind Account should be checked as well
      Expected behaviour
      Documentation may want to warn to have a backup available. 
      
      Current behaviour
      Multiple customers getting stuck with no console access

      Work around

      Edit dn: ou=server-default,ou=com-sun-identity-servers,ou=default,ou=GlobalConfig
       ,ou=1.0,ou=iPlanetAMPlatformService,ou=services,dc=openam,dc=forgerock,dc=org

      in the configuration store to remove the improper configurations

       

      org.forgerock.$className.java
      ...
      

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            • Assignee:
              cristina.herraz Cristina Herraz
              Reporter:
              william.hepler William Hepler
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              Dates

              • Created:
                Updated:
                Resolved: