Environment: AM 7.0.0 and any web agent except for 5.6.3 and 5.7.0+ (See
The issue occurs if the customer has an agent configured in an earlier version of AM and then upgrades to AM 7.0.0
If the agent configuration (Applications > Agents > Web > Advanced Tab) has custom properties (com.sun.identity.agents.config.freeformproperties) then there is a potential problem in that we now have some of the properties added to the GUI with default values in AM 7.0.0. These properties may overwrite the free form properties which would mean that the agent would not behave in the expected way.
In the AM 7.0.0 docs, this problem should be described in the upgrade guide.
There are two ways of working around this issue:
1) Upgrade the agent to 5.7.0 or 5.6.3 before upgrading AM to 7.0.0
2) For the properties that have been set as freeform properties they should also be set using the actual property names using the GUI