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  1. OpenIDM
  2. OPENIDM-6701

Shortening the URL in validation emails

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    • 8
    • OpenIDM Sprint 75, OpenIDM Sprint 76

    Description

      The use of JWT tokens with MS Outlook 2007 & 2010 is incompatible - the token URL generated is too long for Outlook to handle. This is a known bug / issue with MS Outlook 2007/10.

      When resetting a password using Self Service, the validation email link created by the jwt token in IDM is too long for Outlook to handle. The link cannot be clicked.

      A workaround is to change the HTML template to display the full URL, and a message to Copy & Paste the URL if using Outlook.

      We need a way to shorten this URL so that it's compatible with Outlook 07/10

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              jbranch Jon Branch [X] (Inactive)
              becky.maund Becky Maund
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