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  1. OpenIDM
  2. OPENIDM-6701

Shortening the URL in validation emails

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    • Target Version/s:
    • Verified Version/s:
    • Story Points:
      8
    • Sprint:
      OpenIDM Sprint 75, OpenIDM Sprint 76
    • Cases:
    • Support Ticket IDs:

      Description

      The use of JWT tokens with MS Outlook 2007 & 2010 is incompatible - the token URL generated is too long for Outlook to handle. This is a known bug / issue with MS Outlook 2007/10.

      When resetting a password using Self Service, the validation email link created by the jwt token in IDM is too long for Outlook to handle. The link cannot be clicked.

      A workaround is to change the HTML template to display the full URL, and a message to Copy & Paste the URL if using Outlook.

      We need a way to shorten this URL so that it's compatible with Outlook 07/10

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              • Assignee:
                jbranch Jon Branch
                Reporter:
                becky.maund Becky Maund
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                • Created:
                  Updated:
                  Resolved: