[OPENAM-718] Agent group membership lost after backup/restore Created: 21/Jun/11 Updated: 20/Nov/16 Resolved: 30/Jan/15
|Fix Version/s:||11.0.3, 12.0.1, 13.0.0|
|Reporter:||metatech||Assignee:||Peter Major [X] (Inactive)|
|Original Estimate:||Not Specified|
|Sprint:||Sprint 76 - Sustaining|
|Support Ticket IDs:|
Agent group membership lost after backup/restore
Steps to reproduce :
Together with the inherited properties which are not dynamically updated (see comment in issue
Can you have a look please ?
|Comment by metatech [ 21/Jun/11 ]|
If the agent has some integer or enum properties inherited from the group, it is not enough to reassign it to the group, this will display an error in the console when trying to save it :
Here is the workaround to restore the configuration :
NB : The workaround is nearly as long as recreating the agent from scratch.
|Comment by Peter Major [X] (Inactive) [ 08/Apr/14 ]|
The main problem seems to be the fact that the labeledURI (which stores the agent group's name) isn't part of the configuration export.
|Comment by Peter Major [X] (Inactive) [ 09/Apr/14 ]|
|Comment by Peter Major [X] (Inactive) [ 16/Jun/14 ]|
Moving to 11.0.3 as this will end up a possibly too risky change.
|Comment by Peter Major [X] (Inactive) [ 30/Jan/15 ]|
Fixed with R12265 R12267 and R12268