[OPENAM-7776] Request for User Self Service - "Forgot Password" feature to reset an Locked Account Created: 08/Dec/15  Updated: 25/May/18

Status: Open
Project: OpenAM
Component/s: self-service
Affects Version/s: 12.0.0, 12.0.1, 12.0.2
Fix Version/s: None

Type: New Feature Priority: Major
Reporter: David Bate Assignee: Unassigned
Resolution: Unresolved Votes: 4
Labels: AME
Remaining Estimate: Not Specified
Time Spent: Not Specified
Original Estimate: Not Specified

Issue Links:
relates to OPENAM-11088 Recaptcha on login screen to unlock l... Closed
Target Version/s:
Support Ticket IDs:


Request to have a configurable option to allow a OpenAM administrator configure an ability to have a User who is locked out by the OpenAM Account Lockout, to be "Reset" or "Unlocked" by an end user who has gone through the "Forgot Password" function:


Comment by Andrew Potter [ 26/May/16 ]

We seem to have inconsistent behaviour across AM and DJ.
If you use DJ policies to enforce account lockout, then a password reset will unlock the locked account in DJ (default DJ behaviour).
However, if you use AM for account lockout, then a password reset does not clear the AM lockout status in the user store.

This applies to AM13 as well as 12.

Comment by Peter Major [ 02/Dec/16 ]

Bug triage: the UI should probably offer a way to reset account lockout status separately.

Comment by Charan Mann [ 29/Jun/17 ]

Custom self-service stage solution for this issue: https://forum.forgerock.com/2017/06/unlock-user-account-using-openam-forgot-password-flow/ 

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